Waterford, Maine

Dispatch welcomes new shift supervisor

By A.M. Sheehan, Advertiser-Democrat July 27, 2017

PARIS - Although from a family of law enforcement, Doug Fillebrown, 46 of Waterford, took a circuitous route to serving the community.

Son of the late retired Trooper Charles Fillebrown and brother of Trooper Adam Fillebrown, the newly appointed Oxford County Regional Communications Center shift supervisor graduated from Oxford Hills High School in 1989, earned a degree in mechanical drafting from Northern Maine Community College, 'never used a bit of it [degree],' and went to work for Ripley's for 13 years. When he left Ripley's he was the sales manager.

Doug Fillebrown promoted
Oxford County Regional Communications Director James Miclon, left, welcomes newly appointed shift supervisor Doug Fillebrown.

“I had some money in the bank and thought I was smarter than everyone else,” he laughs, “so I opened a used car business (in 2005) ... just as the housing market was about to tank.” By 2008 everything had tanked including his business, so he decided to be a self-employed carpenter full time.

He says he was pretty good at carpentry but with his dad and brother in law enforcement, he thought he would try his hand in public service part time as a night job. So he hired on at county dispatch part time in 2014. By September he was working at OCRCC full time.

“I got hooked.”

In fact, he says, he's now thinking about also becoming a part-time cop. However, it wasn't a straight shot to the supervisor's job.

In May he decided to dispatch for the state police in Gray. On his last night at the county, lightning struck. Literally.

“I was actually writing a 'goodbye' letter to my bosses and colleagues,” he says, “when lightning struck the building and we lost dispatch.” He says it's the second time he has been in a building that was hit by lightning.

He agrees that might have been foreshadowing.

He was supposed to start his first shift in Gray that night. Gray allowed him to stay until Oxford had set up its mobile unit and was back on the air that night. “I started my first shift a few hours late.”

He lasted five weeks.

“I didn't like being in Gray,” he explains. “I have too much invested in this area, I know the area, I live in the area.”

He says he needed to be in the county, so he came back.

“I will probably retire from here.”

Also a member of the Waterford Fire Department and Stoneham Rescue, he is the father of two: Caleb, 21, and Carter, 17, and lives in the house he grew up in. He doesn't own the house, his girlfriend does.
He works night shift 6 p.m. to 6 a.m. and likes nights because he can do other stuff during the day. He also likes the fire dispatch desk but also enjoys being call-taker as he feels he is helping people on that desk.

When he isn't working he enjoys anything outdoors including hunting, fishing, snowmobiling, skiing, ice fishing and camping in his newly acquired camper. Well, he will enjoy camping.

“I bought the camper last year and this idiot didn't winterize it properly so when I plugged in the water heater there was water everywhere.”
This idiot, he says, is himself.

Camper winterization idiocy aside, OCRCC Director James Miclon is “very thankful we've got him.”

“He's an outstanding dispatcher and he will make an outstanding shift supervisor,” says Miclon.

Fillebrown will take a five-week course from the Association of Public Safety Communication Officials, which is an internal requirement for the job, says Miclon, to become certified as a supervisor.

He will run a desk and be responsible for whatever happens during his shifts be they complaints or major incidents.

Miclon added his esteem for the entire OCRCC staff.

“We're in a place [with staff] where I would turn down 10 more [staff] if I had to lose one of the people we [already] have.” A high compliment to all the dispatchers.